Return or exchange of goods is possible if its packaging, presentation and consumer properties are preserved. And also in the presence of a sales receipt confirming the purchase in our store. You can return or exchange goods through the ELTA post office (if the goods were sent to you by mail). Please return the item within 1-3 days of receipt so that we can exchange it within 15 days. Refunds: <br /> The money will be returned to you, excluding transportation costs. If the goods are returned due to the fault of the online store <a href="http://www.rus-kniga.com/"> www.rus-kniga.com </a> ... In this case, the funds are returned in full. <br /> According to the law on the protection of consumer rights, goods can be returned within 15 calendar days from the date of receipt. The goods must be in a marketable condition, the packaging is not broken, the sales receipt is attached. Refunds are made with the exception of transportation costs.